FAQ

CUSTOMER SERVICE

How can I contact customer services?

You may contact our customer service by telephone on + 33 (0)1 47 48 79 69 (Europe and Switzerland), service open Monday to Friday 9 am to 8 pm and Saturday 10 am to 6 pm or on 1-888-520 2108 (United States of America), service open Monday to Friday 9 am to 11 pm and Saturday 10 am to 5 pm or  on 4006710508 (China), service open Monday to Friday 10 am to 7 pm and Saturday 10 am to 5 pm or on  +81 03-4578-0827 (Japan), service open Monday to Friday 9 am to 11 pm and Saturday 10 am to 5 pm or by email.

 

SECURITY AND CONFIDENTIALITY

Is BONPOINT.COM a secured website?

Yes. All the information transmitted is secured using official Internet protocols. The website BONPOINT.COM does not store Credit / Debit Card information ‑ this is saved only on our financial provider's secured server.

 

What is Bonpoint's confidentiality policy?

You may use the BONPOINT.COM website without registering your personal information. However, when you open an account on the BONPOINT.COM website, we collect the necessary data relating to the billing and delivery of your order: your name, address, email address, etc. The BONPOINT.COM website will only share your personal details with entities involved in processing your order or to inform you about our news: banks, couriers, etc. Apart from this, BONPOINT.COM may also transmit your data in exceptional cases when it is legally required to do so, following a complaint, for example.

 

ACCOUNT AND PASSWORD

Forgotten your password?

Click on the link "Forgot your password" in the insert "Account" at the top of each page. Fill in your email address, and you will immediately receive an email. Click on the link contained within it to proceed to modify your password.

 

How can I modify my BONPOINT.COM account?

You may edit the information concerning your account at any time by clicking on "Account". After logging in, click on "Modify". Make the changes that you wish and then click on "Validate".

 

ORDERS AND DELIVERIES

Where does BONPOINT.COM deliver?

BONPOINT.COM delivers anywhere in the European Union, in Switzerland, in the United States, Canada. Delivery in Switzerland and in the United States is made on a DDP (Delivery Duty Paid) basis. Import Duties are calculated and included in the purchase price. BONPOINT.COM does not deliver to P.O. boxes. You can't find your country in the list? You may contact our Customer Service by telephone on + 33 (0)1 47 48 79 69 (Europe and Switzerland), service open Monday to Friday 9 am to 7 pm and Saturday 10 am to 5 pm or on 1-888-520 2108 (United States of America), service open Monday to Friday 9 am to 11 pm and Saturday 10 am to 5 pm or by email.

 

SHIPPING AND RETURNS

What are the delivery costs and shipping times?

BONPOINT.COM deliveries in France, the European Union, Switzerland, the United States and Canada are all carried out by UPS. A UPS tracking number will be sent to you, as soon as the order leaves our warehouse. Delivery costs: These vary depending on the geographical location and the method of delivery.

Delivery areaDelivery
method
Parfumes
delivery
Delivery
time
$£CHFDKK
Continental France UPS Yes 1 to 2 working days after the date of your order 12 16 10 15 89
Dom-Tom UPS No 2 to 5 working days after the date of your order 50 66 43 62 373
Corsica UPS No   15 20 13 19 112
Delivery areaDelivery
method
Parfumes
delivery
Delivery
time
$£CHFDKK
Austria UPS Yes 2 to 3 working days after the date of your order 15 20 13 19 112
Belgium UPS Yes 2 to 3 working days after the date of your order 15 20 13 19 112
Bulgaria UPS No 2 to 3 working days after the date of your order 15 20 13 19 112
Cyprus UPS No 2 to 3 working days after the date of your order 30 40 26 37 224
Czech Republic UPS Yes 2 to 3 working days after the date of your order 20 26 17 25 149
Denmark UPS No 2 to 3 working days after the date of your order 15 20 13 19 112
Eire UPS No 2 to 3 working days after the date of your order 15 20 13 19 112
Estonia UPS No 2 to 3 working days after the date of your order 25 33 21 31 186
Finland UPS No 2 to 3 working days after the date of your order 20 26 17 25 149
Germany UPS Yes 2 to 3 working days after the date of your order 15 20 13 19 112
Greece UPS No 2 to 3 working days after the date of your order 25 33 21 31 186
Hungary UPS Yes 2 to 3 working days after the date of your order 15 20 13 19 112
Italy UPS Yes 2 to 3 working days after the date of your order 15 20 13 19 112
Latvia UPS No 2 to 3 working days after the date of your order 25 33 21 31 186
Lithuania UPS No 2 to 3 working days after the date of your order 25 33 21 31 186
Luxembourg UPS No 2 to 3 working days after the date of your order 15 20 13 19 112
Malta UPS No 2 to 3 working days after the date of your order 25 33 21 31 186
Netherlands UPS Yes 2 to 3 working days after the date of your order 15 20 13 19 112
Northern Ireland UPS No 2 to 3 working days after the date of your order 15 20 13 19 112
Poland UPS Yes 2 to 3 working days after the date of your order 20 26 17 25 149
Portugal UPS Yes 2 to 3 working days after the date of your order 20 26 17 25 149
Romania UPS No 2 to 3 working days after the date of your order 20 26 17 25 149
Slovakia UPS No 2 to 3 working days after the date of your order 20 26 17 25 149
Slovenia UPS No 2 to 3 working days after the date of your order 20 26 17 25 149
Spain UPS Yes 2 to 3 working days after the date of your order 15 20 13 19 112
Sweden UPS No 2 to 3 working days after the date of your order 20 26 17 25 149
Switzerland UPS No 2 to 3 working days after the date of your order 40 53 34 49 298
United Kingdom UPS Yes 2 to 3 working days after the date of your order 15 20 13 19 112
Delivery areaDelivery
method
Parfumes
delivery
Delivery
time
$£CHFDKK
Canada UPS No 2 to 5 working days after the date of your order 50 66 43 62 373
United States UPS No 2 to 5 working days after the date of your order 50 66 43 62 373

For any further information, please contact our Customer Service by telephone on + 33 (0)1 47 48 79 69 (Europe and Switzerland), service open Monday to Friday 9 am to 7 pm and Saturday 10 am to 5 pmor on 1-888-520 2108 (United States of America), service open Monday to Friday 9 am to 11 pm and Saturday 10 am to 5 pm or by email

 

How can I return or exchange a product ordered on the BONPOINT.COM website? Can I return or exchange a product purchased on the BONPOINT.COM website in a Bonpoint boutique?

You may return any product ordered from the BONPOINT.COM website within 14 (fourteen) calendar days after the date of delivery. The item must be in its original packaging and accompanied by the corresponding receipt. We offer FREE returns in Paris, the rest of France and the countries of the European Union. Returns are at the customer's expense from all countries outside the European Union.

You can exchange an item in one of our boutiques within 30 (thirty) days, on presentation of your electronic invoice (see: Account/ Your latest orders) and of the Return Token that accompanies your order. Exchanges will be made at the price currently in force in the boutique to which you return your item. However, if you exchange an item in a franchised boutique, only exchanges that do not require a Credit Token will be accepted. You may return your item by post (for a reimbursement) : for countries in the European Union: please return the item(s) to us by simply using the Return Token included with your order. Complete the Return Token and place the free return label on your package, On receipt of the goods, you will be sent an email to confirm receipt of your returned item(s). The reimbursement for the value of the product(s) returned will reach you within a maximum period of 14 days. For countries outside the European Union: returns are at the customer's expense. On receipt of the goods, you will be sent an email to confirm receipt of your returned item(s). The reimbursement for the value of the product(s) returned will reach you within a maximum period of 14 days.For any further information, you may contact our customer service by telephone on + 33 (0)1 47 48 79 69 (Europe and Switzerland), service open Monday to Friday 9 am to 7 pm and Saturday 10 am to 5 pm or on 1-888-520 2108 (United States of America), service open Monday to Friday 9 am to 11 pm and Saturday 10 am to 5 pm or by email.

METHODS OF PAYMENT

Which methods of payment are accepted on the BONPOINT.COM website?

Your purchases can only be paid for by Credit / Debit Card: you will need to indicate on the appropriate page the number of your Credit / Debit Card, together with its expiry date.

 

 

BONPOINT PRODUCTS

What are the ingredients in Bonpoint perfumes?

Bonpoint offers a range of perfumes with or without alcohol. Bonpoint Eau de Senteur (without alcohol) contains extract of orange flower water delicately harmonised with essence of petitgrain. Its ingredients are aqua, fragrance, polyaminopropryl biguanine, PPG-26-BUTETH-26, hydrogenated castor oil, disodium edta, bht, tris tetramethylhydroxypiperidinol citral, citral, citronellol, geraniol, limone, linalool. It is suitable for babies. The brand's emblematic perfume (with alcohol) is the first perfume for children aged 6 years and over. A veritable olfactory signature of the Maison, a unique, refined perfume made from the most noble ingredients and an essential oil derived from bitter oranges: Extract of orange flower water delicately harmonised with essence of petitgrain. For children aged 6 years and over This concentrate is an exclusive variety of the emblematic Eau de Bonpoint in its most noble and intense form. A concentrate of essence of Neroli and a rare extract of orange flower water. A formula containing alcohol without parabens, without phenoxyethanol and without diethyl phthalate. For children aged 6 years and over.

 

 

Can there be a difference in colour between the product photograph on the website and the actual product?

Each computer screen has its own individual setting, so there can be differences in colour. If you have a doubt about the colour of a product, please do not hesitate to contact our Customer Service.

 

 

What sizes are available on the BONPOINT.COM website?

BONPOINT.COM offers a selection of clothes, shoes and accessories for Baby, Girl and Boy, suitable for all children from newborns up to 14 years of age, and available from size XS up to size L for the YAM collection.

 

 

How do I know which size of Bonpoint clothes to choose?

To assist you, a Size Chart is at your disposal on the BONPOINT.COM website. If you have any doubts about sizing or the fit of a garment, please do not hesitate to contact our Customer Service. You will find our Size Chart on your item page.

 

 

Is there a gift service on the BONPOINT.COM website?

Bonpoint is the perfect place to buy gifts. It is very easy to do, just enter the person's address as the delivery address. If you wish, you may add a personalised message to be enclosed in the package, which will of course be carefully wrapped to our usual high standards.

 

 

BONPOINT SKINCARE LINE

Who is the Bonpoint skincare line designed for?

The first line of Bonpoint skincare is specially developed for children and their sensitive skins. The line includes a foaming cream, a milky bath, a gentle oil, a body cream and a face cream. All these products are developed with a maximum of extracts of natural origin.

 

 

Is the Bonpoint skincare line suitable for children?

Yes, the Bonpoint skincare line respects babies' fragile skins. The Bonpoint skincare line is specifically adapted for the very sensitive and fragile skins of even the very youngest children.

 

 

Is the Bonpoint skincare line hypoallergenic?

Yes, the Bonpoint skincare line is hypoallergenic. All our products are tested under dermatological control, and formulated with the maximum possible amount of natural ingredients to give a real guarantee of safety.

 

 

Does the Bonpoint skincare line contain natural ingredients?

Products in the Bonpoint skincare line are made from a maximum number of natural ingredients, without parabens, phenoxyethanol, alcohol, silicone or PEG. They do not contain synthetic colourants or animal matter. Each product is enriched with a "gentle and protective" organic active core exclusive to Bonpoint with three organic flower extracts: orange, cotton and cherry blossoms and an association of different natural extracts of white flowers with complementary properties, depending on the products.

 

 

When and how is the Bonpoint skincare line designed to be used?

Bonpoint foaming cream is used at bath time. Apply it to damp skin and hair, avoiding the area around the eyes. Rinse thoroughly. Bonpoint milky bath oil is poured into the bath water, gently mixing it until a wonderful milky bath is produced. For the best results, do not rinse, and then dry without rubbing. Bonpoint relaxing massage oil is used on clean, dry skin. Apply it in the form of a wide, all-embracing massage over your baby's entire body. Bonpoint body cream is used on clean, dry skin. Apply it in a thin layer to the entire body, massaging gently until it is absorbed. Moisturising Bonpoint face cream is used on clean, dry skin. Apply it in a thin layer to the face. Then massage it gently until it is absorbed.

 

 

BONPOINT BOUTIQUES

How can I find my nearest Bonpoint boutique?

To find a Bonpoint boutique, visit the Boutiques tab situated in the top left-hand corner of the website page. Select your country and then your town or city using the filters. The list of Bonpoint boutiques corresponding to your search will be displayed, together with their addresses and opening hours.

 

 

Sign up to receive updates from Bonpoint