Free delivery on orders over £180

FAQs

CUSTOMER SERVICE

How can I contact customer services?


SECURITY & PRIVACY

Is Bonpoint.com a secure website?

What is Bonpoint’s privacy policy?


ACCOUNT AND PASSWORD

I lost my password. How do I log in?

How do I update my account on Bonpoint.com?


ORDERS AND SHIPPING

Does Bonpoint.com ship to my location?

How long will it take to ship my order?

How long will it take to get my refund?


SHIPPING AND RETURNS

How much is shipping and how long does it take?

How do I return or exchange an order I placed on Bonpoint.com? Can I return or exchange a product I bought on Bonpoint.com at a Bonpoint store?

Do I have to pay for the return shipping?


PAYMENT METHODS

What payment methods does Bonpoint.com accept?

Are the colors in the product photos on the website an accurate reflection of the actual products’ colors?

What sizes are available on Bonpoint.com?

How do I pick the right Bonpoint clothing size?

How do I give someone a gift using Bonpoint.com?


BONPOINT STORES

How can I find a store near me?