How do I return or exchange an order I placed on bonpoint.com? Can I return or exchange a product I bought on bonpoint.com at a Bonpoint store?

In accordance with Article L.221-18 of the French Consumer Code, the Customer has 14 calendar days to return the ordered Product(s). This period begins the day after or the first business day following the delivery of the order, or the day of delivery of the last product when the order is delivered in installments. Bonpoint extends this period to 30 days from the day of shipping. After this period, it will no longer be possible to request a return via bonpoint.com. The Customer can contact Customer Service to make an exceptional request and obtain a shipping label.
Each Product must be returned intact, clean, and complete, in its original packaging (including any gift wrapping or special packaging, pouch, bag, label, identification tag, or, where applicable, the single-use seal).

The Customer may exercise their right of withdrawal simply by submitting a return request on the bonpoint.com website, either through their "Account" and then in the order details, or via the "Request a Return" link accessible in the footer.

The Customer may choose to request a refund or a credit note for the returned item(s). The Customer can download their shipping label and return the package.

You can contact our Customer Service for assistance with the return procedure.

All returned products are inspected. Any returned product that is incomplete, damaged, worn, or soiled will not be accepted and may, at BONPOINT's discretion, be returned to you at your expense or kept. Under no circumstances can refunds, credit notes, or exchanges be requested or processed in-store.

When the aforementioned conditions for exercising the right of withdrawal are met, BONPOINT will reimburse the Customer for all sums paid for the returned Products within 14 days of the date on which the right of withdrawal was exercised, in accordance with Article L.221-24 of the French Consumer Code. This reimbursement will be made via the original payment method.

BONPOINT does not offer exchanges. All returns will be refunded to the original payment method or issued as a credit note in the form of a code usable only on the bonpoint.com website (valid for one year). Exchanges (size) are accepted in stores under certain conditions, subject to stock availability.

In the case of a gift order return, the Recipient may return the gift using the same procedure and request a credit note.